November 17, 2023

PIA Northeast honored by Utica National for its policy retention

GLENMONT, N.Y.PIA Northeast’s recently promoted Director of Sales Stephanie Y. Smith, CISR, CPIA, attended the Utica National E&O State Sales & Appreciation Conference from Oct. 18-19, at the Sheraton Chicago O’Hare, in Chicago, Ill.

At the event, Smith accepted—on behalf of PIA—Utica National’s Retention Award, which recognizes the overall customer satisfaction, based on renewal rates of Utica National policies sold by PIA Northeast to insurance professionals.

(L-R) Cullen Stevens, executive commercial lines NB underwriter, Utica National; Jen Stein, E&O commercial lines underwriting specialist, Utica National; Mark Angelucci, senior vice president specialty casualty leader, Utica National; and PIA Northeast’s Stephanie Smith as she receives the Retention Award. Photo courtesy of Sergi Y., and Utica National.

Commenting on the award, Smith said: “Sales and service has been my passion for many years. I am excited and honored to lead the sales department for PIA Northeast. We will continue to serve our members through hard work and dedication—and by offering the quality insurance products that our members have come to depend on and expect from us.”

Smith joined PIA Northeast in 2005 as an administrative manager/licensed sales executive. She and her sales team offer insurance professionals—both PIA members and nonmembers—access to errors and omissions, life and health, disability, cyber and workers’ compensation insurance policies.

Additional accolades

In September, PIA National presented the 2023 Company Award of Excellence to the Utica Mutual Insurance Group, the lead company of the Utica National Insurance Group. The award is presented to insurance companies for their commitment to the American Agency System and for supporting independent agents who are creating a positive business environment. For nearly six decades, PIA Northeast has partnered with Utica National to offer its members access to E&O coverage for their agencies.

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PIA Northeast is the premier professional association for independent insurance agents, working to advance the needs of its members and to be a leading voice in the insurance industry in Connecticut, New Hampshire, New Jersey, New York and Vermont—providing them with the very best education, information, advocacy, and business tools possible.