The iconic New York City skyline is renowned for its dazzling lights, towering skyscrapers—and unfortunately its unsightly construction cranes and scaffolding. On July 26, 2023, a crane—situated atop a 45-story building in Midtown Manhattan—abruptly caught fire and...
Typically, any service provider’s emotional state influences the outcome of that service interaction. Ensuring emotionally positive points of connection are among the best predictors of customer loyalty. Have you considered your insureds’ criteria to evaluate positive...
One of the biggest areas for recent innovation in automobile design is advanced safety features. Features like lane and obstacle sensing radar, collision warning, and heads up displays are increasingly becoming standard equipment on new cars. The technology that comes...
In 1998, a new technology was introduced that promised to have major implications for many industries, chief among them the insurance industry. This technology allowed systems to monitor and collect data about a user’s behavior in real time. Today, many of us use...
You are probably familiar with the turn of phrase Don’t shoot the messenger. It means not to blame the person delivering a message for the content of that message. Often, I think that all insurance agencies should have that sign up in their lobby or on their website,...
Connecting with your customers is one of the most crucial aspects of running a successful insurance agency. Your customers keep you in business, so it’s essential to keep them happy—and connecting with them in a personal, human way is one of the best ways to...
For decades, wildfires have been synonymous with California, as the Golden State has experienced some of the most devastating wildfires in our nation’s history. However, in recent years, wildfires have extended past California and now threaten other regions within the...
Summer is officially here, which means wedding season for many individuals across the country. But with the average couple spending about $30,000 on their special day, insurance professionals can help to offer peace of mind to their clients by discussing the security insurance provides if something goes wrong. Special event coverage, otherwise known as wedding […]
As the world becomes accustomed to a sharp increase in major cyberattacks and data breaches, cyber insurance is becoming more popular. Cyberinsurance can protect a business if it is held liable for losses suffered if hackers steal customers’ sensitive data. You can...
The rise of artificial intelligence has changed our world completely—sparking impressive advancements and opening doors to countless possibilities. Yet, as we continue in this AI-centric era, we need to be prepared for the unexpected pitfalls it might bring—especially...
