Earlier this week, PIANJ hosted another Deep Dive session: Selling/Servicing Personal Lines and Small Commercial Policies. Those who missed the session can view a recording of the program, which can be shared with colleagues.
The discussion
Moderated by PIANJ’s Director of Government & Industry Affairs Bradford J. Lachut, Esq., the discussion included insights from the following panelists:
- Connie Mahoney, PIANJ president and agency manager for Mark Anthony Associates;
- Darren K.G. Shaw, Esq., E&O attorney for Utica National; and
- Walter Conroy, PIANJ Communications Committee chairperson, NJYIP secretary, and vice president of commercial lines for Liberty Insurance Associates Inc.
The session offered viewers tips on how to protect themselves from E&O exposures when handling personal-lines and small commercial-lines policies. Having the right procedures in place is paramount—especially in the current insurance market in which people are contacting agents out of the blue just to see what their agency can do for them regarding their insurance policies.
PIA is here to help members
To assist PIA Northeast members to protect their agencies, the association offers numerous E&O tips through its QuickSource library. PIA also offers a direct hot line to two experts who are ready to assist you with your E&O conundrums. Robert M. Sullivan, Esq., and Christopher Weldon, Esq., are available through the PIA Industry Resource Center’s E&O Assistance Hotline.
Discounts on your E&O coverage
Boost your E&O know-how with education courses and loss-prevention programs, many of which offer a discount on your E&O coverage written through PIA. View the upcoming course schedule.
PIA’s E&O products
PIA offers a selection of quality E&O insurance coverages for producers. For more information, contact PIA’s Member Service Department at (800) 424-4244 or memberservices@pia.org.
Shirley Albright, CPIA, CISR
Shirley Albright, CPIA, CISR, has been a cornerstone of PIA since joining the association in 1983. Over the decades, she has contributed meaningfully across numerous departments, demonstrating unwavering dedication and leadership. In 1995, Shirley played a pivotal role in launching the Industry Resource Center, where she led the development of a comprehensive software system designed to log and manage all incoming and outgoing member inquiries—an innovation that transformed the center’s operational efficiency. As director of the Industry Resource Center, Shirley oversees the center’s daily operations, including the triage and resolution of thousands of member inquiries and multiple database updates, ensuring timely and accurate support across the organization. Her industry accomplishments include earning her New York state property/casualty broker’s license and has obtaining the CPIA and CISR professional designations, underscoring her deep expertise and commitment to excellence in the insurance industry.
