Words matter

Words matter

Whether they are being spoken, written or posted online, the words we say have an impact on others—and on the ways others perceive the ones sharing those words.  Personally and professionally, we have each felt the impact of what others have said about us, to us...

CPIA: Designated for success

CPIA: Designated for success

When independent insurance agents earn specialized designations, they elevate their skills to expert status on the national level. There are plenty of designations that insurance agents can earn, and the Certified Professional Insurance Agent designation through the...

The vase is broken, now what?

The vase is broken, now what?

The best time to prepare yourself and educate your clients about claims and how their policies will respond is before the claim happens. Commercial-lines insurance policies are nuanced, and they can leave even the most experienced insurance professionals scratching...