Many employers are grappling with low levels of employee engagement and morale. Factors like increased workloads, lack of recognition and insufficient communication create a workplace atmosphere in which employees may feel undervalued and disconnected. This...
Millennials and Gen Z represent the largest generation in history, and both generations are a largely untapped market for the insurance industry. While the insurance world has been evolving, let’s face it, the processes can be clunky and cumbersome, which is not...
Talent shortages continue to rank in the top 10 concerns of insurance industry stakeholders.[1] According to the U.S. Census Bureau 12,000 people per day will turn 65 in 2024, calling this milestone “Peak 65.” Peak 65 is expected to lead to talent shortages in the...
A degree and years of experience are great attributes when finding the dream job, but there’s more to the story. There are plenty of internal and external factors that can affect your career’s trajectory like confidence, soft skills, and a work-life balance. Let’s...
As the year draws to a close and a new one peeks over the horizon, a familiar feeling washes over us—the urge to reflect, pause and set goals for the future. This introspective period, often fueled by the festive spirit and the clean slate of a new year, is an...
Building a strong team is a crucial part of running a successful independent insurance agency. This is especially true in times of economic uncertainty. Having the right people in place can help your agency continue to win when things get tough. With recent shifts in...
In the AppleTV+ show Severance, employees are split—their personal selves literally are left at the door when they swipe in for work. As they get to their desks, employees transition into their work selves, leaving the burdens of their personal lives at the door. In...
Generation Z—colloquially known as Gen Z—is the demographic of young adults born between 1997 and 2009, the generation after millennials. This generation is known as digital natives because these tech-savvy young adults were raised on the internet and social media,...
The rise of artificial intelligence has been swift, with the industry transforming from mere stuff of sci-fi fantasy to a multi-billion-dollar industry seemingly overnight. Today, AI plays some role in nearly every aspect of our lives—from the health care we receive,...
Typically, any service provider’s emotional state influences the outcome of that service interaction. Ensuring emotionally positive points of connection are among the best predictors of customer loyalty. Have you considered your insureds’ criteria to evaluate positive...