Typically, any service provider’s emotional state influences the outcome of that service interaction. Ensuring emotionally positive points of connection are among the best predictors of customer loyalty. Have you considered your insureds’ criteria to evaluate positive...
There are many outstanding questions about what the coming months and year may bring for the independent agent given the economic uncertainty over the last 18 months. The M&A world wants to be able to answer the following: Will M&A activity pick up steam in...
What does the next generation of insurance talent want from the industry? This is the question independent agents are considering as they look to optimize recruitment and retention strategies and future proof their agencies. The best answers come from those in the...
As major insurers continue to implement initiatives designed to build the workplace of the future, independent agents are taking note and considering how inclusivity will impact both the future of the industry, as well as their business. However, some agency owners...
Independent insurance agents must adapt to the changing expectations of modern consumers to remain competitive in today’s insurance landscape. Nowadays, consumers seek an experience that matches the quality of service offered by leading brands like Amazon and...
If you want to know how a business is really doing, look at its reviews. You’ll discover honest thoughts from customers about their experiences. People trust and seek out reviews because they’re from real people. So, it’s natural for businesses to want solely positive...
Corporations in all industries have been dealing with the Great Resignation in recent years. Essentially, the COVID-19 pandemic taught many employees that there’s more to life than work, so they’re quitting in hopes of finding something new. With that said, it’s...
I’m not sure if you noticed, but prices went up in 2022. After decades of low inflation, the dams burst last year—and the United States experienced the highest inflation since the Carter Administration. In order to combat this historic inflation, the U.S. Federal...
You have heard the old saying from the movie Glengarry Glen Ross, that talks about the ABC’s of selling: “Always be closing.” Well, I am a firm believer in a similar concept of “Always be cross-selling.” Cross-selling is one of the most powerful tools you have as an...
We’re now in March. Have you broken your New Year’s resolutions yet? Exercising is time-consuming and it can be hard to find the energy to keep up. Drinking and eating less requires some cooperation from friends and family, as well as appealing food. Being more...