In the AppleTV+ show Severance, employees are split—their personal selves literally are left at the door when they swipe in for work. As they get to their desks, employees transition into their work selves, leaving the burdens of their personal lives at the door. In...
What the talent wants, how to compete for it
What does the next generation of insurance talent want from the industry? This is the question independent agents are considering as they look to optimize recruitment and retention strategies and future proof their agencies. The best answers come from those in the...
Humanize your brand with AI-driven CMS
Connecting with your customers is one of the most crucial aspects of running a successful insurance agency. Your customers keep you in business, so it’s essential to keep them happy—and connecting with them in a personal, human way is one of the best ways to...
Build the workforce of tomorrow
As major insurers continue to implement initiatives designed to build the workplace of the future, independent agents are taking note and considering how inclusivity will impact both the future of the industry, as well as their business. However, some agency owners...
Meet evolving consumer expectations
Independent insurance agents must adapt to the changing expectations of modern consumers to remain competitive in today’s insurance landscape. Nowadays, consumers seek an experience that matches the quality of service offered by leading brands like Amazon and...
How insurance agents can leverage positive reviews, recover from negative ones
If you want to know how a business is really doing, look at its reviews. You’ll discover honest thoughts from customers about their experiences. People trust and seek out reviews because they’re from real people. So, it’s natural for businesses to want solely positive...
How employee stress can impact an agency’s bottom line
Corporations in all industries have been dealing with the Great Resignation in recent years. Essentially, the COVID-19 pandemic taught many employees that there’s more to life than work, so they’re quitting in hopes of finding something new. With that said, it’s...
Improve customer experience in the digital age
In today’s highly competitive, thriving insurance industry, building and maintaining strong customer relationships is crucial for success. It not only helps to create a loyal client base, but also to generate referrals and new business opportunities. With that, it’s...
Human relations law and the insurance industry
Answer: This popular quiz show, created by Merv Griffin, averages 25 million viewers per week, and it is my favorite show. “What is Jeopardy!?” Yep! I love Jeopardy!. My love of the show dates to when I was eight and watched the show with my grandparents. One night, I...
Eight of the best PR tools used in 2023
In today’s PR world, technology can be your best friend. Whether you operate as small business or a major enterprise, being able to build and boost brands is essential. Nowadays, there are multiple tools and platforms that make handling those tasks easier than ever....