Answer this one honestly: Does your agency actively collect and act on feedback from customers and employees? If the answer is no, you’re not alone. Some independent agents gather enormous volumes of feedback, but they fail to follow through. Others shy away from...
Onboarding is your first real opportunity to connect people to your mission, model your values, and build trust with new hires. When done right, it aligns talent and culture while setting the foundation for long-term retention. However, a weak onboarding system...
Diversity, equity and inclusion—or DEI—seems like a kind of buzzword, but it really isn’t. It’s a framework that businesses can use to meet the needs of the United States’ increasingly diverse workforce. If your agency or business is not accommodating their...
As the world keeps changing, what does it take to reimagine what’s possible for your agency’s future—and make it happen? How can you do this not just once but repeatedly to stay relevant as the business environment evolves? This question is on the minds of many agency...
From the nineties to the present today, industrialized and developing countries have been living in an increasingly digitized world. Around every corner, in every store or home, there is a screen tapped directly to the internet and relaying information to its user....
Today’s job market is more competitive than we’ve seen in a long time. Candidates have options, which is why businesses are hyper-focused on doing everything they can to attract and retain top talent. They’re finding out they must do more than just offer competitive...
Understanding a broad array of company attributes can offer insurance agencies insight to scale their organizations effectively. Small- to mid-sized agencies face unique challenges and opportunities that require tailored strategies, structures and leadership...
If you’re an independent insurance agent, today’s clients—like those of, well, any service provider—expect handcrafted personalized solutions tailored to their specific needs—whether it’s their industry, niche or unique circumstances. The best thing about this...
With the digital marketing industry predicted to reach $807 billion by 2026, it has become a crucial aspect of modern business strategies due to its far-reaching impact and numerous advantages. In essence, digital marketing offers unparalleled opportunities for...
Nothing impacts your business’s success more than the strength of your customer relationships. Delivering high-quality customer service makes your customers feel connected, encouraging them to renew, purchase additional products, and recommend your agency to others....